Shipment Policy


Effective Date: January 3, 2025

At Cozy Luis, we aim to provide a smooth and efficient shipping experience for all our customers. Please read our Shipment Policy to understand the terms and conditions related to the shipping of your orders.

1. Shipping Areas

We currently offer shipping within the United States. We do not ship internationally at this time. Orders will only be shipped to valid addresses within the U.S.

2. Processing Time

Once your order is placed, it will typically be processed within 1 to 3 business days. Business days are Monday to Friday, excluding weekends and public holidays. If there are any delays in processing your order, you will be notified via email.

3. Shipping Methods

We offer various shipping methods to suit your needs. Shipping options available will be presented during checkout, and the cost will be calculated based on the shipping method you choose and your shipping address. Common shipping methods include:

  • Standard Ground Shipping
  • Expedited Shipping
  • 2-Day Shipping (where available)

Shipping Times:

  • Standard shipping typically takes 5-7 business days.
  • Expedited shipping generally takes 2-3 business days.
  • 2-Day shipping delivers within 2 business days after processing.

Please note that shipping times are estimates and may vary depending on factors such as weather, holidays, and carrier delays.

4. Shipping Costs

Shipping fees will be calculated at checkout based on the size, weight, and destination of your order. Free shipping may be offered for certain promotions or order thresholds, and this will be clearly communicated on our website.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your package through the carrier’s website.

6. Address Accuracy

It is important that the shipping address provided during checkout is accurate and complete. Cozy Luis is not responsible for any delays or additional charges caused by incorrect or incomplete shipping addresses. Please double-check your address before completing your order.

7. Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact us immediately at info@cozyluis.com. We will work with the carrier to resolve any issues and ensure you receive your items as quickly as possible. Cozy Luis is not responsible for delays caused by the shipping carrier, weather, or other external factors.

8. Shipping Restrictions

For security reasons, some products may have restrictions on where they can be shipped. If any product in your order cannot be shipped to your location, you will be notified, and we will work with you to resolve the issue.

9. Signature Requirement

For certain orders, especially those with high-value items, a signature may be required upon delivery. If this applies to your order, you will be notified, and you will need to ensure someone is available at the delivery address to sign for the package.

10. International Shipments

Currently, we do not offer international shipping. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.

11. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us:

  • Email: info@cozyluis.com
  • Phone: (269) 621-4576
  • Address: 310 Olds Ave, Hartford, Michigan (MI)