Sales Policy


Effective Date: January 3, 2025

At Cozy Luis, we are committed to providing our customers with high-quality Christmas decorations at competitive prices. Please read our Sales Policy carefully to understand the terms and conditions that apply to all sales made through our website or physical store.

1. Product Availability

While we strive to maintain accurate inventory levels, our products are subject to availability. If an item is out of stock after you place your order, we will notify you as soon as possible and provide you with alternative options or offer a full refund.

2. Pricing

All prices listed on our website are in USD and are subject to change without notice. Sales tax will be applied to your order based on your shipping address. We reserve the right to correct any pricing errors that may occur on our site.

3. Order Confirmation

After placing an order, you will receive an order confirmation email with details of your purchase. Please review your order to ensure that all information is correct. If you notice any errors, contact us immediately at info@cozyluis.com for assistance.

4. Payment Methods

We accept the following payment methods for online orders:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Cozy Luis Gift Cards (if applicable)

Payment is due at the time of purchase. Orders will only be processed once payment has been successfully received.

5. Shipping

Orders are typically processed within 1–3 business days. Shipping times will vary depending on your location. You will receive a tracking number via email once your order has shipped. We currently offer domestic shipping within the United States.

Shipping Costs: Shipping fees will be calculated at checkout based on your order size and delivery location.

6. Sales Tax

Sales tax will be applied to your order where required by law, based on the shipping address. The applicable tax rate will be automatically calculated during checkout.

7. Discounts and Promotions

From time to time, we may offer promotional discounts and sales on certain items. These offers will be clearly communicated on our website. Discounts are only valid during the promotional period and cannot be combined with other offers unless otherwise stated.

8. Returns and Cancellations

We want you to be completely satisfied with your purchase. If you need to cancel or return an item, please refer to our Refund and Return Policy for guidelines on how to proceed. Cancellations are allowed within 24 hours of placing your order. After this period, the return and refund process applies.

9. Customer Responsibilities

Customers are responsible for providing accurate information during the checkout process, including shipping addresses and payment details. Inaccurate or incomplete information may result in delays or additional shipping charges. Cozy Luis is not responsible for any errors in the information provided by the customer.

10. Limitation of Liability

Cozy Luis is not liable for any indirect, incidental, or consequential damages that may arise from the use or inability to use our products. Our total liability is limited to the total amount paid for the products you have purchased.

11. Product Description

We make every effort to accurately describe our products, including features, sizes, and colors. However, due to differences in monitors and lighting conditions, colors may vary slightly. If you have any questions about a product, please contact us before making a purchase.

12. Changes to the Sales Policy

Cozy Luis reserves the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Sales Policy, please reach out to us:

  • Email: info@cozyluis.com
  • Phone: (269) 621-4576
  • Address: 310 Olds Ave, Hartford, Michigan (MI)