Payment Policy


Effective Date: January 3, 2025

At Cozy Luis, we want to ensure a seamless and secure shopping experience for all our customers. Please review our Payment Policy, which governs all payments made for purchases from our website and store.

1. Accepted Payment Methods

We accept the following payment methods for online orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: PayPal accounts for secure online payments
  • Cozy Luis Gift Cards (if applicable): If you have a Cozy Luis gift card, you can use it to make your purchase.

2. Order Confirmation

Once you place an order, you will receive an order confirmation email with the details of your purchase. This email will serve as a receipt for the transaction. Please review all information, including the items purchased, shipping address, and total price. If there are any discrepancies or issues with your order, contact us immediately at info@cozyluis.com.

3. Payment Authorization

When you place an order, the payment will be authorized but not immediately charged until your order is processed and shipped. In some cases, your payment method may be authorized and charged for the full order total when your order is confirmed.

4. Billing Information

You are responsible for providing accurate and complete billing information, including your name, address, and payment method details. Any errors or issues related to billing information may result in delays or cancellation of your order. Cozy Luis is not responsible for any issues arising from incorrect billing information.

5. Sales Tax

Sales tax will be added to your order based on your shipping address, in accordance with applicable state and local tax laws. The applicable tax will be calculated and displayed during the checkout process before you finalize your order.

6. Payment Security

We use secure payment gateways to ensure that your payment information is processed safely. All sensitive payment information, such as credit card details, is encrypted using SSL (Secure Sockets Layer) technology.

7. Payment Declines

If your payment is declined, you will be notified immediately, and you will have the opportunity to update your payment information. If the payment is not successfully processed, your order will not be completed. Cozy Luis reserves the right to cancel any order if payment issues persist.

8. Refunds and Adjustments

In the event of a return, cancellation, or price adjustment, refunds will be issued to the original payment method used for the order. For more details, please refer to our Refund and Return Policy.

9. Currency

All transactions on our website are processed in US Dollars (USD). If you are purchasing from outside the United States, your payment provider may apply foreign transaction fees, which are outside our control.

10. Contact Us

If you have any questions or issues related to payments, please feel free to contact us:

  • Email: info@cozyluis.com
  • Phone: (269) 621-4576
  • Address: 310 Olds Ave, Hartford, Michigan (MI)